Services

Call center and capabilities

VirtuCall is a dynamic, full service call centre services company. We specialise in customer acquisition, customer retention, and customer care. We offer our clients the highest quality service in every aspect of our industry.

VirtuCall possesses a wide range of knowledge and expertise regarding call centre services. Our call centre services, capabilities and talented team enable us to pursue your specific needs and goals across any market or industry. The calibre and variety of clientele that we service serves as proof of the level of quality and flexibility that we are accustomed to providing. From business-to-business and business-to- customer sales to customer and order taking, VirtuCall has the experience and the skills needed to make your call centre outsourcing projects a success.

Direct Sales-Call center services

Business-to-Business

Business-to-Customer(B2C)

Acquisition                       

Surveys                                

Market research

Verification

Up-sell

Cross-sell

New services and products to existing customers

Custom order processing

Customised report

Quality Assurance

Inbound call center services

Order taking and processing

Market Research Services     

Customer Relationship Management

TPV (Third Party Verification)

Customer service and care

Pre/post sales service

Credit card activation

Support services

Licensed insurance professionals

Data modelling

Data, sales and customer analysis

Strategic and tactical planning

Digital recordings

Multi-Language & Accessibility Support

Fully Blended Center

Fulfilment Services

Our Partners

Join our happy clients list today

VirtuCall provides the highest quality service in the call center outsourcing industry. We work closely with our clients to develop custom call center solutions designed to meet their unique contact center needs. Using our experience, superior technology, sophisticated analytical techniques and talented team we work with you to ensure the highest possible return on your investment.

Let us together build a flourishing business

When connected with us, you aren’t growing your business alone. We have your back and put in our best to contribute to the growth of your entire team and organization. So, if you are looking for the right agency that’ll help you build a good presence and bring in more conversions and revenue, we are right here!